Accident Repair
What to Do When an Accident Happens
- Stay calm. Check to ensure there are no serious injuries.
- Collect insurance information from all parties involved. Take a photo of the vehicle, license plate and accident scene.
- Ask witnesses to stay until police arrive.
- File a collision report with the police.
- Contact your insurance company. Provide accident details you collected at the scene.
- Bring your vehicle to Dilawri Collision Centre for repairs.
What We Do.
Many customers ask us "what exactly do you do when you repair my vehicle"? Below are the general steps associated with collision repair of modern vehicles, presented in the usual order in which they are performed.
- Vehicle Intake and Initial Authorization
- Damage Evaluation and Estimate Preparation
- Owner Authorization and Insurance Approvals
- Body Panel Removal/Correction
- Frame/Unibody Structural Straightening, Alignment and Repairs
- Mechanical Repairs (as needed)
- New Body Panel Fitting
- Vehicle Refinishing
- Vehicle Reassembly
- Mechanical, Electrical & Suspension Evaluation
- Final Inspection and Test Drive
- Contact Customer
Important Information
Many customers ask us "what exactly do you do when you repair my vehicle"? Below are the general steps associated with collision repair of modern vehicles, presented in the usual order in which they are performed.
Deductible Information
- Is your deductible $700.00?
- Do you have a package policy?
- Has the accident been reported to your Insurer?
- Who is your Insurer, and which branch?
- What is your Policy Number?
- How much is your deductible?
Responsibility
- Were you at fault for the accident?
- If not, did you receive a letter from your insurer waiving the deductible?
- You will be responsible for paying the deductible until your insurer has determined final responsibility for the accident.
Is this a Wildlife Claim?
- Has your insurance company been made aware that the accident was due to wildlife? If so, your deductible may be waived.
Vehicle Loaner or Rental
- Loaner vehicles and rental vehicles are available. A major credit card and valid drivers license will be required.
Rental Vehicles
If your Package Policy carries Loss Of Use, it may allow for a rental vehicle during the time of repair. This does not include wait time prior to appointment or late pick-ups after repairs are complete. (Rentals are limited to 100km per day). Please refill fuel to same level as it was at time of pick-up. The refill charge will be at the discretion of the Rental Company.
Loaner Vehicle
If you do not have a Package Policy with Loss of Use, loaners can be supplied for $10.00 per day. The number of loaner vehicles is limited. If you need one please let us know by the Thursday, a week prior to your scheduled appointment. Please refill fuel to same level as it was at time of pick-up. A refill charge of $20.00 plus the cost of fuel will be added onto the credit card if fuel is not replaced.
Betterment - Depreciated Value of Repaired Parts
- When a part needs to be replaced as a result of damage from a collision, your insurance policy may only be responsible for the depreciated value of that part.
- The difference between the depreciated value and the replacement cost of the part is charged to the vehicle owner and appears on the appraisal sheet as betterment.
- NOTE: Betterment will not be charged when a recycled part is used.
- Example: A tire on your vehicle is damaged during the collision, and the tire has 40% tread left. We will put a new tire on the vehicle, but your insurance may only pay for 40% of the new tire. You will be responsible for the other 60%.
Betterment - Depreciated Value of Repaired Parts
During the teardown process, the body shop may find hidden or extra damage. After approval, necessary parts are ordered which can delay the completion of your vehicle.
To find out more Get An Estimate and Contact Us today.
Manufacturer Certified
Our locations are certified by the vehicle manufacturers as authorized repair facilities. This means, by repairing your vehicle at a Dilawri Collision Centre you are assured of factory-approved auto body repair methods that will not only return your treasured vehicle to its former appearance and performance, but also maintain its long term durability and structural integrity. Additionally you know the work was done the right way, for the right price.
To find out more Get An Estimate and Contact Us today.
Certifications
Many Dilawri Collision Centres utilize the world renowned BASF/Glasurit line of coatings, paints, and primers, which assure a durable, lustrous finish, as well as providing a superb match to existing colours.
ASE's mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals. Prospective candidates register for and take one or more of ASE's 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, and parts specialists, and collision damage estimators.
To find out more Get An Estimate and Contact Us today.
Brands
At Dilawri Collision Centres we have the capability, the expertise and certifications to repair any of the 31 different vehicle brands we sell, and then some!
We specialize in: Acura, Aston Martin, Audi, Bentley, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Fiat, GMC, Honda, Hyundai, Infiniti, Jaguar, Jeep, Land Rover, Mazda, Mercedes-Benz, MINI, Mitsubishi, Nissan, Porsche, RAM, Scion, Smart, Subaru, Toyota, Volkswagen and Volvo.
Each one of our locations has different brand certifications.
Insurance Claims
Dilawri Collision Centres deals with most every major Insurance Company and 31 vehicle manufacturers in order to offer each of our customer with a hassle free claims experience.
This may be your first accident, you may be confused, scared, frustrated, angry, and/or resentful or upset about your accident. We understand that it is a very stressful time. Vehicle collisions tend to happen at the worst possible time. Whatever the situation is, we will guide you through every step of the claims process and help you on your way before, and after the collision repair is complete.
We are not only concerned about your vehicle, we are also concerned about you, the person, the customer.
To find out more Get An Estimate and Contact Us today.
Equipment
We use state-of-the-art equipment in our collision centre so that your vehicle can be repaired back to manufacture standards such as:
Our detailing technicians however, have the tools, materials and expertise to work out any extreme odour you may encounter. We take care of the mess, so you don't have to.
- Car-O-Tronic Frame Machine with Measuring.
- Car-O-Liner Speed Frame Machine.
- Car-O-Liner Resistance Spot Welder. This particular spot welder duplicates factory welds on your vehicle.
- Global Eco Prep Stations.
- Mitchell Repair Center. We use the Mitchell Repair Center to track all repairs, create estimates and manage our shop.
We are not only concerned about your vehicle, we are also concerned about you, the person, the customer.
To find out more Get An Estimate and Contact Us today.
Repair Process
At Dilawri Collision we understand that your vehicle is important. Our skilled technicians work hard to offer high quality workmanship in a timely manner. In some cases additional damage can be discovered once the vehicle is disassembled. If this occurs we may need additional time to repair your vehicle to the exacting standards you expect. We will ensure that you are kept up to date throughout this process and will return your vehicle to you at the earliest possible time.
To find out more Get An Estimate and Contact Us today.
